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Driving Innovation In the Health Care Marketplace:

A CEO Report

UPS Inc.

At UPS, our 400,000 drivers, loaders and other employees come to work each day with a shared mission: to help our customers make the connections that enable them to go further. Last year, UPS handled a record 4.3 billion deliveries for our customers, and we’ll handle even more this year and next. To do so requires a workforce that is motivated, productive — and healthy.

To help our employees reach their full potential each day, UPS provides our employees with the services and tools to improve their health: everything from 24-hour access to professional counselors to discounted access to Weight Watchers. At UPS, we also believe our people need to be educated consumers. We continue to educate our employees on the full cost of their health care and provide them with the tools to better understand and compare the costs for different providers before they schedule an appointment.

What’s more, we’ve added incentive programs that support — and reward — our employees for making healthier lifestyle choices. For example, UPS offers a smoking cessation program to all employees and to retirees under age 65. The program gives UPS employees customized, one-on- one scheduled support, pharmacotherapy recommendations and more.

We’re not stopping there. Today, UPS provides a range of specialized services that enable health care companies to move a wide range of temperature-sensitive drugs and other treatments quicker, cheaper and more efficiently than ever before.

We believe that, over time, we can play an even bigger role in the effort to improve the efficacy of health care. The digital revolution is giving rise to a new generation of Internet-enabled monitoring devices that can not only monitor everyone’s vitals, but also anticipate brewing problems. The rise of digital health monitoring could provide many societal benefits, everything from reducing the need for traumatic care to enabling the nation’s elderly to remain in their homes longer. As care shifts toward the home, UPS — with the help of our 55,000 U.S. drivers — could make the connections that results in health care that’s better and more affordable.


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BRT companies provide health coverage to more than 40 million Americans. We help American workers and their families remain healthy, receive quality treatment when necessary and achieve better health outcomes. The private-sector innovations in the insurance marketplace that enable us to provide these services to our employees and their families serve as models for public programs — but additional reforms are necessary.

This report highlights the innovations we have made and the public policy changes we believe would drive value by promoting health and improving outcomes.