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Caesars Entertainment: Improving Health Care Value Through a Partnership for Health and Wellness

Caesars Entertainment (Caesars) is attempting to “change the paradigm” with respect to how employers approach health and wellness by migrating from a passive benefits program to an active partnership between the company and its employees.

The company believes that a healthy workforce is critical to delivering world-class service. Therefore, Caesars emphasizes the health of its 65,000 employees as one part of its broader approach to employee engagement and customer loyalty.

Caesars believes it has a responsibility to provide its employees with access to high-quality, affordable health care, and in return, employees have a responsibility to manage their own health.

Caesars drives outcomes via an integrated approach to health and wellness including a consumer-driven plan design; on-site clinics and resources; wellness programs and incentives; focus on quality and outcomes; robust employee communications; partnerships with local human resources teams; and metrics and measurement.

In 2010, Caesars established Wellness Rewards, an incentive-based program requiring biometric screenings and annual physicals, and personalized condition management for high-risk employees.

  • Since its inception, employee participation in Wellness Rewards has increased from 48 percent to 82 percent.
  • Early stage clinical results indicate that employee participants are healthier, controlling BMI, improving glucose values and lowering cholesterol and blood pressure.

As a result of its health and wellness programs, Caesars has been able to keep its employee health premiums flat for the fifth year in a row.