Archived Content

Driving Innovation In the Health Care Marketplace:

A CEO Report

Frontier Communications Corporation

Frontier Communications provides employees with information, opportunities and incentives to be healthy and fit. Employees are ultimately responsible for their health, but we are with them every step of the way. We forge collaborative partnerships that support a healthy lifestyle through integrated wellness programs, resources that promote a great quality of life and environments that foster a culture of health and wellness. 


Early diagnosis of a medical condition is critical. A monthly wellness newsletter titled “News You Can Use” educates employees about the importance of “knowing your numbers” (blood sugar, blood pressure and cholesterol) and offers healthy recipes, exercises for those in offices/field operations and more. We make sure that company cafeterias offer healthy and affordable meal options and that vending machines are stocked with healthy and satisfying snacks. Frontier Benefits personnel host meetings and webinars with active and retired employees to share news about health and welfare trends. 


Frontier partnered with Anthem Blue Cross/Blue Shield to determine the percentage of employees and dependents who were getting annual physicals. The results were eye opening: Only 27 percent were getting physicals. Changes were needed, so Frontier implemented a reimbursement incentive for employees and their spouses/partners who receive an annual physical with minimum biometrics, offered “Fit for Life” challenges to encourage healthy weight and exercise, installed in-house exercise rooms at larger facilities and offered discounts at local gyms. The results have been rewarding. 

Smoking remains the leading preventable cause of death in the United States, and Frontier is committed to helping employees and their spouses quit their dependence on all forms of tobacco. We offer free tobacco-cessation programs while charging higher medical premiums for tobacco users. 

Managing stress is critical to a balanced lifestyle, and Frontier offers free, confidential counseling through an employee assistance program staffed by professionals who help guide employees and their families through challenging times. When tragedy strikes an employee or an immediate family member, a family support plan is immediately activated. 


Frontier Communications maintains a joint health care committee with leaders of our unions, such as a national health care committee with the International Brotherhood of Electrical Workers. We partner to place collective bargaining employees in a union-sponsored health plan, giving them more control. All employees can access health coverage tailored to their needs at affordable cost tiers. 

Good health is a precious gift. We help Frontier employees and their families enjoy it to the fullest. 


Download the Full Report

BRT companies provide health coverage to more than 40 million Americans. We help American workers and their families remain healthy, receive quality treatment when necessary and achieve better health outcomes. The private-sector innovations in the insurance marketplace that enable us to provide these services to our employees and their families serve as models for public programs — but additional reforms are necessary.

This report highlights the innovations we have made and the public policy changes we believe would drive value by promoting health and improving outcomes.