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Driving Innovation In the Health Care Marketplace:

A CEO Report

Pitney Bowes Inc.

For over two decades, Pitney Bowes has been a leader in creating and promoting a culture of health and wellness. We offer a variety of programs to help our employees and families meet their physical, emotional and financial needs. 

Pitney Bowes represents a diverse workforce of over 10,000 employees throughout the United States. No matter their role in our company, our culture of health recognizes each of our employees as individuals with unique motivators, challenges and skill sets. Beyond providing employees easy access to benefit information, Pitney Bowes recognizes the importance of involving family in health lifestyle decisions. To foster engagement, we moved our benefits information to an external website accessible to employees, their dependents, and potential new hires. The site offers links to vendors, exercise and nutrition videos, and an exercise tracker available individually or as part of our wellness programs.

To engage our employees, we continually promote our programs by leveraging social media channels such as Yammer — our internal social network — and Facebook. We regularly promote wellness challenges, remind employees of upcoming events or highlight personal success stories. Pitney Bowes also manages five onsite medical clinics that have earned a 99 percent satisfaction rating and provide medical care at no cost to the employees, as well as:

  • biometric testing
  • smoking cessation
  • physical therapy
  • onsite skin cancer
  • nutritional counseling
  • chair massage
  • chiropractic care and sponsor
  • vision and mobile mammography screenings

Ninety-nine percent of our medical clinic users said they were encouraged to make healthy choices, and almost 70 percent said they would have left the office to see a doctor if not for the clinic. To broaden the impact of our clinics, the staff regularly visit other sites to conduct biometric testing and provide health and nutritional counseling. We are also piloting a telehealth program with American. Well, inviting employees to consult with our clinic staff and nutritionists during specific hours at no cost. 

Finally, we work hard to understand and address the needs of our employees. In response to increasing back issues, we created our “We’ve Got your Back” program to help employees reduce back pain and understand the risks and costs of surgical procedures. The program resulted in behavior changes across more than 80 percent of surveyed participants. Our Change One Weight Management program has also inspired employees and family members to achieve a healthier weight, reduce associated health risks, better manage conditions, and reduce health care costs for the company and themselves. “I love the program,” raved one employee. “It is refreshing to work for a company that cares about your health.”As part of our continued commitment to fostering a culture of health and wellness, we are partnering with Johns Hopkins Cancer Center of Excellence to pilot a Nurse Navigator program. This program is designed to help employees who are diagnosed or caring for someone with cancer as they navigate the disease from diagnosis to treatment options. The program will provide much needed support for our employees and will serve as a model for other employers. We know that a focus on employee well-being is a major factor in sustainable engagement and that our wellness efforts, along with plan design, help maintain total cost below benchmark and increase our employees’ sustained engagement. 


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BRT companies provide health coverage to more than 40 million Americans. We help American workers and their families remain healthy, receive quality treatment when necessary and achieve better health outcomes. The private-sector innovations in the insurance marketplace that enable us to provide these services to our employees and their families serve as models for public programs — but additional reforms are necessary.

This report highlights the innovations we have made and the public policy changes we believe would drive value by promoting health and improving outcomes.